Goodwill of Western Missouri and Eastern Kansas

  • Manager of Contracts & Service

    Job Location US-MO-Kansas City
    Regular Full-Time
    # of Openings
  • Responsibilities


    The Manager Contracts & Services is responsible for the administration and oversight of the Ability One contracts, ensuring contract standards are met, compliance with CARF, Source America/Ability One, compliance with 14C regulations (as they relate to supported employees under the Ability One contracts) and other government regulations.


    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Contract Retention Viability

    • Budget accountability-meet or exceed budget profitability expectations
    • Exercise cost controls, particularly on labor, supplies and repairs
    • Assist AbilityOne Project Managers in making recommendations and assisting the Director of Contracts & Services in acquiring bids for supplies, equipment and service.
    • Assist AbilityOne Project Managers in maintaining appropriate ratio of 75% labor hours allocated to persons with disabilities
    • Assist AbilityOne Project Managers in ensuring staffing levels are maintained to meet contract demands
    • Assist Director Contracts & Services and AbilityOne Project Managers in monitoring staff retention and turnover, assisting to implement measures to increase retention and reduce turnover as necessary
    • Help the Director Contracts & Services in obtaining prospective contracts to employ individuals with barriers to employment in services or in the production of products.
    • Develop and Maintain alongside Director Contracts & Services a new business pipeline to assist in a steady flow of contract award opportunities.
    • Develop and Maintain alongside Director Contracts & Services appropriate recruitment and training strategies to ensure steady pool of talented candidates are ready to perform contracts once awarded.

    Staff Morale and Training

    • Maintain staff and client morale through promoting good working relationships between supervisors, co-workers and leadership team.
    • Mentor and train Project manager, Supervisors and Team Leads in leadership and teambuilding


    • Ensuring client and staff evaluations are completed accurately and timely
    • Develop, review, modify, implement and maintain Service Contract Act and other relevant Individualized Employment Eligibility (IEE) standards and evaluations related to employees employed on AbilityOne contracts and, from time to time, employees employed through Extended Employment Services (ESS).
    • Maintain compliance with Ability One and Goodwill policies and procedures. Participate in compliance audits as needed.

     *** Notify Vice President and CEO immediately if standards are not updated in a timely manner, implemented immediately or wages are not adjusted according to Department of Labor regulations.


    • Ensure all staff is properly trained on safety expectations and procedures
    • Ensure policies surrounding vehicle safety are adhered to
    • Communicate safety issues and concerns to ensure quick resolution


    • Manage Human Resources Functions: hiring, discipline, development and termination
    • Make leadership decisions with confidence, good judgment and minimal intervention
    • Evaluate operating practices for AbilityOne Contract, make recommendations for improvement and oversee the implementation/adaptation of these practices.
    • Attend process and performance meetings with Contract Operating Representative (CORs), Point of Contacts (POCs), AbilityOne MARS reviews and other contractual related meetings.


    The Manager Contracts & Services will be a proven leader with the following:


    • Bachelor's degree preferred and 5 years of leadership experience.
    • Working knowledge of janitorial operations, supply and equipment requirements and usage preferred
    • Microsoft Office and Windows proficiency
    • Must have reliable transportation, clean MVR, valid license and insurance to transport consumers and/or drive for company-related business.
    • Familiarity with OSHA safety requirements
    • Basic understanding of legal requirements regarding employment
    • Ability to understand and analyze contractual language


    • Good time management skills with the ability to meet deadlines
    • Strong prioritization, delegation and multi-tasking ability
    • Versatility and the ability to juggle several projects simultaneously
    • Flexibility of work hours, schedule and willingness to cross train.
    • Effective management of processes and people; strong leadership qualities
    • Possess professional level correspondence skills.

    Leadership and Professionalism

    • Effective, appropriate and professional communication and demeanor
    • Professional, effective conflict resolution skills
    • Ability to hold staff accountable to expectations and standards
    • Ability to recognize potential problems within systems and recommend appropriate solutions
    • Ability to make sound hiring decisions, recognize potential and develop staff appropriately

    Cultural Sensitivity and Staff Morale

    • A high degree of sensitivity towards all persons with or without disabilities/disadvantages.
    • Excellent employee relations; ability to provide a positive, motivational environment
    • Recognize and avoid any conflict of interest with staff, product or customers


    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.


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