Goodwill of Western Missouri and Eastern Kansas

  • Ability One Floor Care Supervisor

    Job Location US-MO-Kansas City
    Regular Full-Time
    # of Openings
  • Responsibilities

    The Janitorial Supervisor is responsible for training and supervising janitors and team leads in the performance of their floor care duties to ensure compliance of contract standards and specifications.  Specific duties include but are not limited to the following: sweeping, mopping, stripping, waxing, buffing, vacuuming, stain treating, carpet extracting, and all other duties required for both daily maintenance and periodic maintenance in accordance with the contract standard.

    Essential Functions

    • Assigning duties to employees for cleaning contract areas within the premises, providing training to correct
    • Assisting the Project Manager in the management of employees with disabilities in self- improvement of work-skills, work behavior or other elements that will enhance the individual’s opportunity to obtain competitive
    • Accurately performing or supervising the time study evaluations in a timely and accurate manner
    • Effectively and accurately documenting performance issues for files or Case Management
    • Recommending improved methods to Project Management to improve efficiency and quality
    • Keeping records on supplies, inspecting equipment for damage or wear
    • Maintaining cleaning schedule records and equipment maintenance records
    • Notifying project management of unusual situations pertaining to employees, equipment or contract compliance
    • Meeting deadlines and special requests in a timely and efficient manner
    • Inspecting assigned work daily to insure timely completion to contract standard
    • In concert with the QC Specialist, assuring that deficiencies are addressed and appropriate training occurs
    • Resolving complaints as necessary to maintain contract compliance
    • Ensuring all staff performs duties according to safety expectations and procedures
    • Ensuring equipment is maintained and functioning properly
    • Communicating safety issues and concerns to ensure quick resolution with appropriate personnel


    The Supervisor will be a proven leader with the following:

    • Confidence in their ability to perform as a supervisor
    • Strong work ethic, character and integrity
    • Solid judgment and common sense in decision making
    • A positive, supportive attitude to staff and customers
    • Recognition of and avoidance of any conflict of interest with staff, product or customers
    • Effective, appropriate and professional communication and demeanor
    • Recognition of and adherence to a higher standard as a member of management
    • Ability to effectively handle difficult customer issues
    • The incumbent should have a minimum of 3 years’ experience in supervision
    • High school diploma or equivalent is required. Some college preferred.
    • Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;
    • Windows environment and internet use On-line training and web-based meetings
    • Basic understanding of legal requirements regarding employment
    • Math ability at a level that would allow for accurate time studies



    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425 x300.


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