Goodwill of Western Missouri and Eastern Kansas

  • Outlet Manager

    Job Location US-MO-Kansas City
    Regular Full-Time
    # of Openings
  • Responsibilities

    Reporting to the Operations Manager, the Outlet Manager is responsible for the overall success of the store and the store’s contribution to the bottom line in support of the mission, as well as the oversight of the day to day store operation.


    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Maintaining the appropriate ratios of expense, revenue and salaries
    • Achieve budget numbers
    • Maintaining appropriate security of cash and keys
    • Managing personnel in the daily completion of job duties
    • Development of management staff to ensure succession
    • Ensuring compliance to policies and procedures
    • Ensuring appropriate staffing levels in all areas of store operation
    • Managing the process to ensure maximum efficiency
    • Ensuring loss prevention and process flow guidelines are followed
    • Maintaining equipment to the satisfaction of governing agencies
    • Ensure all staff is properly trained on safety expectations and procedures
    • Oversee the physical safety of the back room and sales floor
    • Ensure communication of safety issues and concerns to ensure quick resolution
    • All other duties assigned by the Operations Manager.


    The Outlet Manager will be a proven leader with the following:

    • Confidence in their ability to perform as an exempt level supervisor
    • Strong work ethic, character and integrity
    • Ability to give sound input into the hiring and evaluation of staff
    • Strong organization and multi-tasking ability
    • Ability to document incidences appropriately
    • Commitment to mission of the organization
    • Comfort with handling cash and operation of a cash register
    • Understanding of the importance of the donor process and how it supports the mission
    • A minimum of 3 year experience in supervision
    • High school diploma or equivalent is required. Some college preferred.
    • Familiarity with safety requirements in a warehouse/retail environment
    • Basic understanding of legal requirements regarding employment
    • Focus on and compliance with safety and loss prevention standards
    • Maintenance of valid driver’s license, insurance and acceptable MVR


    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provide funds that stay local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.


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