Goodwill of Western Missouri and Eastern Kansas

  • Director of Community Engagement

    Job Location US-MO-Kansas City
    Regular Full-Time
    # of Openings
  • Responsibilities

    Reporting to a Vice President, the Director of Community Engagement oversees the planning and execution of the organization’s communications, marketing, public relations, signature fundraisers, special events, volunteer program and community programs outreach. The primary focus is to create and implement strategies for engaging the public and generating program awareness on both the local and regional levels. This position collaborates in planning, developing and implementing programs for the good of clients, the community, the staff, volunteers and the Agency.  


    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

    • Manage, supervise and lead all activities associated with marketing, public relations, internal/external communications, development, volunteerism, community programs and awareness.
    • Develop and manage execution of strategy for responsible activities, including consistent messaging and brand management to both internal and external audiences.
    • Contribute to and support fundraising efforts, including planning and executing fundraising events.
    • Oversee budgetary and capital planning, as well as cost management for the division in alignment with Goodwill’s routine operational needs and strategic plan.
    • Build and maintain current knowledge of and effective relationships with other human service organizations, media partners, community groups, schools and other external stakeholders as needed.
    • Collaborate with Mission Services, Mission Advancement and Development roles to effectively build community development resources to further agency goals.
    • This role has an annual revenue goal of $250,000-$300,000. This is driven by round-up register programs, two signature fundraisers, online donations and in-kind support.
    • Act as agency’s subject matter expert for communication best practices. Provide a process to ensure internal communication is clear, consistent and effective.
    • Participate in achieving the goals of the strategic direction of the Agency and implementation of new processes and approaches to contribute to successfully reaching Agency goals.
    • Develop and manage direct staff. Expand staff as activities support. This includes recruitment, hiring, retention and training of staff to successfully conduct the business of the division.
    • Model and encourage collaborative, optimistic and enthusiastic work behaviors throughout the organization. This includes promoting a culture of high performance and continuous improvement that values training, communication and a commitment to excellence.
    • All other duties assigned by executive team.


    The Director of Community Engagement will be a proven leader with the following:

    • Bachelor’s Degree, Nonprofit Management or other relevant certification of expertise preferred.
    • Five or more years of management experience is required. 
    • Ability to think creatively and direct design staff/vendors in preparing collateral materials.
    • An effective communicator, with strong oral and written skills, including creative writing and editing skills.
    • Demonstrated experience with executing strategic planning for a large organization.
    • Established ability to make things happen – putting programs and change efforts into action; facilitating coordination and collaboration of tasks; providing midcourse corrections when actual outcomes start to diverge from intended outcomes or when new conditions require adaptation; supporting those responsible for carrying out projects and plans.
    • A collaborative and flexible style, with a strong service mentality. Needs to be a team player who breaks down silos and crosses department lines to work as a team.
    • A hands-on manager with integrity and a desire to work in a dynamic, mission-driven environment.
    • Strong commitment to developing team members.


    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provide funds that stay local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.


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