Goodwill of Western Missouri and Eastern Kansas

  • Benefits Planning Manager

    Job Location US-MO-Kansas City
    Regular Full-Time
    # of Openings
  • Responsibilities

    Reporting to the Director of WRAP Services, the Benefits Planning Manager is responsible for the daily operations and oversight of the benefits planning services which are operated out of several locations.  


    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Handle day-to-day management decisions with confidence, good judgment and minimal intervention and oversight.
    • Set priorities for the program to meet daily, weekly, and monthly goals.
    • Ensure the program provides quality training and excellent customer service to program clients, with a focus on training and empowerment.
    • Gather critical information about disability related benefits.
    • Provide problem solving and advocacy at any time that it is needed. 
    • Develop, present and update Benefits Summary and Analysis (BSA) reports.
    • Facilitate the use of necessary and appropriate work incentives. 
    • Provide ongoing education to increase understanding of individual circumstances.
    • Provide proactive follow-up services.
    • Maintain program compliance with policies and procedures, contract requirements, regulatory bodies, grantors reporting information and various government requirements.
    • Recognize inefficient or ineffective processes and make recommendations / discuss with leadership how to improve them.
    • Foster a healthy work environment.
    • Manage the personnel process: hiring, and performance management.
    • Demonstrate commitment to the mission of the Agency.
    • Work collaboratively with stakeholders inside and outside of mission services to increase the effectiveness and improve the reputation of the Agency programs and the impacts made by the Career Impact Program.
    • All other duties assigned by the Director of WRAP Services.


    The Benefits Planning Manager will be a proven leader with the following:

    • Bachelor’s degree in human services or related field is required
    • Certification by the Social Security Administration sponsored Work Incentives Planning and Outreach (WIPA) training is required
    • At least two years of experience in work related to benefits planning is preferred
    • Experience working with individuals with disabilities is preferred
    • Strong leadership experience in the areas of change management, people and program or process management
    • Adaptability skills necessary to navigate difficult personalities, discussions and unknown project end dates
    • Flexibility in order to respond quickly and positively to shifting demands and opportunities
    • Ability to work under tight deadlines and plan, organize and carry out multiple, detailed tasks
    • Ability to engage and train staff on new policy, procedures and quality processes
    • High integrity with quick follow through, attention to detail, sound judgment, and a strong work ethic
    • Basic understanding of legal requirements regarding employment
    • Microsoft Office and Windows proficiency
    • Must have and maintain reliable transportation, clean MVR, valid license and insurance to drive for company-related business


    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provide funds that stay local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.


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