Reporting to the GoodWORKS manager, the GoodWORKS Career Services Associate is responsible for all daily administrative duties for the successful operation of the GoodWORKS Career Center along with providing career development services to assist job seekers in obtaining employment, including interview and resume preparation, vocational goal development, job support techniques and independent job searches. Responsible for client interaction and providing services at the assigned GoodWORKS center, to include, intake, job search assistance and follow-up.

 Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assisting clients in receiving self-directed job search assistance through GoodProspects, computers, phone, email, copier & fax.
• Instructing job seeker on how to set up an email account & assisting with internet job searches & application process.
• One on one resume writing, interviewing role play &/or basic computer skills.
• Do daily job searches & update job board with local area job openings available by industry.
• Ability to answer phone calls, follow up on phone calls & take messages in a professional manner.
• Demonstrate excellent customer service skills with the ability to greet clients/customers in a helpful and professional manner.
• Refer clients/customers to partner agencies such as VR programs, housing, food, shelter &/or transportation.
• Access to GoodTraks tutorial & ability to enter, track & update clients progress in the system.
• Ability to recognize potential problems within processes and recommend appropriate solutions
• All other duties assigned by the GoodWORKS Manager.

The Goodworks Career Services Assistant will be a proven leader with the following:

• Bachelor's degree in rehabilitation, psychology, communication, education, adult education, human resources, or related field. Some college or work related experience will be considered.
• Strong background in maintaining relationships between partner agencies
• Strong need for achievement toward program growth, placement benchmarks and quality of work product
• Working knowledge of internet search engines, resume writing, customer service
• Microsoft Office and Windows proficiency, typing ability exceeding 40WPM
• Must have and maintain reliable transportation, clean MVR, valid license and insurance to transport clients and/or drive for company-related business
• Basic understanding of legal requirements regarding employment
• Good time management skills with the ability to meet deadlines
• Strong, prioritization, and multi-tasking ability
• Versatility and the ability to juggle several projects simultaneously
• Effective management of processes and people; strong teamwork qualities
• Documented experience of drafting business correspondence with good spelling, proper grammar and punctuation
• Professional, effective conflict resolution skills

Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provide funds that stay local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.

Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.

Visit www.mokangoodwill.org to learn more about our agency.

Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.