Goodwill of Western Missouri and Eastern Kansas

  • Operations Supervisor

    Job Location US-MO-Kansas City
    Regular Full-Time
    # of Openings
  • Responsibilities

    Reporting to the Operations Manager, the operations supervisor is responsible for the supervision of people and processes related to warehouse and salvage operations, including production quotas and the processing of outlet, baled and recycled salvage items. 


    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Directing movement of materials within the warehouse
    • Directing the collection, baling and disposal of recycling and salvage material
    • Working with the Outlet Store, transportation staff and warehouse associates to ensure smooth transition of material and goods throughout the Agency
    • Assist in the development of processes to reduce material going into the landfill
    • Assisting in the hiring, training, supervising and terminating of employees assigned to warehouse operations
    • Providing performance feedback, documentation and discipline of warehouse employees
    • Evaluating associate performance, making recommendations for improvement as needed
    • Supporting warehouse associates and leads in meeting individual, weekly and monthly goals
    • Monitoring the use of warehouse equipment to ensure safety and efficiency
    • Maintaining daily, weekly, monthly or annual preventative maintenance schedules on warehouse equipment
    • Assume responsibility for training associates and leads in PPE and safe performance of all duties
    • Assist in setting priorities to meet daily, weekly and monthly goals
    • Communicate effectively with support departments and division management regularly to ensure goals are met
    • Ensuring assigned areas meet Agency expectations pertaining to quality and efficiency
    • Consistently evaluate functionality, flow efficiencies in assigned areas, recognizing issues and developing solutions
    • All other duties assigned by the Operations Manager.



    The Operations Supervisor will be a proven leader with the following:

    • Knowledge of efficient and effective management skills as it pertains to both processes and people
    • Ability to recognize problems within systems and recommend appropriate solutions
    • Professional, effective conflict resolution skills
    • Strong, prioritization, delegation and multi-tasking ability
    • Ability to perform all duties of Warehouse Associate and Lead positions
    • Understanding of the importance of the donor process and how it supports the mission
    • The incumbent should have a minimum of 1 year of experience in supervising processes and people
    • High school diploma, GED or equivalent experience
    • Solid comfort level with Windows environment, including Microsoft Office
    • Familiarity with safety requirements in a warehouse/retail environment


    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provide funds that stay local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425.


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