Goodwill of Western Missouri and Eastern Kansas

  • Retail Team Lead

    Job Location US-KS-Overland Park
    Regular Full-Time
    # of Openings
  • Responsibilities

    The retail team leads assist the store management with the leadership of the employees.  They will hold keys to the store and the cash registers and will be expected to perform all duties to include but not limited to the following:



    • Making bank deposits, as required
    • Maintaining appropriate security of cash and keys
    • Open and close store as necessary 


    • Leading personnel in the daily completion of job duties
    • Ensuring compliance to policies and procedures
    • Ensuring a high level of customer service both front and back 


    • Ensuring quick placement of high-quality, processed goods to the sales floor
    • Meeting production numbers as set by divisional management
    • Ensuring loss prevention and process flow guidelines are followed
    • Ensuring work cells are properly stocked and staffed to meet production goals 


    • Ensuring staff performs duties according to safety expectations and procedures
    • Ensuring the physical safety of the back room and sales floor
    • Communicating safety issues and concerns to ensure quick resolution


    At least one year of retail experience, preferably operating a cash register or performing a variety of duties throughout the store.


    Must have valid license, insurance and acceptable driving record, as well as be able to pass a background check and drug screen, high school diploma or GED.


    Must demonstrate the following behaviors:

    • Confidence in their ability to lead others
    • Strong work ethic, character and integrity
    • Solid judgment in decision making
    • A positive, supportive attitude to staff and customers
    • Recognition of and avoidance of any conflict of interest with staff, product or customers
    • Effective, appropriate and professional communication and demeanor
    • Recognition of and adherence to a higher standard as a team leader
    • Ability to effectively handle difficult customer issues


    Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


    Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


    Visit to learn more about our agency.



    Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425 x300.


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