Goodwill of Western Missouri and Eastern Kansas

District Manager

US-MO-Kansas City
Regular Full-Time
# of Openings


Reporting to the Vice President of Operations, the District Manager is responsible for managing the overall success of assigned stores and their contribution to the Agency, as it related to financial, personnel and store performance.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Increasing sales numbers in stores of responsibility
  • Maintaining appropriate ratios of expense, revenue and salaries in assigned stores
  • Generating revenue in accordance with budget, expenses and bottom-line contribution in assigned stores
  • Ensuring assigned stores maintain acceptable margins relating to salaries, trash, sales, shrinkage and revenue
  • Ensuring management follows and trains on appropriate key control, cash handling and loss prevention procedures
  • Setting example for store managers and personnel in demonstrated knowledge and administration of policies and procedures
  • Developing management staff to ensure succession
  • Supporting store management in their efforts to build a cohesive team and manage personnel
  • Ensuring managers are aware of and follow legal guidelines relating to employment practices
  • Hiring, disciplining, developing and terminating assigned store managers
  • Training store managers in effective processing and pricing techniques       
  • Assisting store managers in developing and maintaining improved conditions within their stores
  • Obtaining and analyzing statistical information regarding store performance, making recommendations
  • Ensuring appropriate management staffing levels in a manager’s absence
  • Ensuring stores adhere to stock rotation, process improvement and inventory control procedures
  • Support, implement and follow all administrative tasks necessary to carryout duties as aligned above
  • All other duties assigned by the VP of Operations


The District Manager will be a proven leader with:

  • A minimum of 3 years’ experience in managing processes and people
  • High school diploma or equivalent is required.  College degree preferred.
  • Solid comfort level with utilizing all aspects of computers to complete the job, not limited to;
  • POS at cash register
  • Windows environment and internet use
  • On-line training and web-based meetings
  • Familiarity with safety requirements in a warehouse/retail environment
  • Recognize and avoid any conflict of interest with staff, product or customers
  • Effective, appropriate and professional communication and demeanor
  • Recognition of and adherence to a higher standard as a member of management
  • Ability to solve problems independently and effectively
  • Knowledge of efficient and effective management skills as it pertains to both processes and personnel
  • Ability to recognize potential problems within systems and recommend appropriate solutions
  • Ability to make sound hiring decisions, recognize potential and develop management staff appropriately
  • Professional, effective conflict resolution skills
  • Strong, prioritization, delegation and multi-tasking ability
  • Appropriate action, including termination, of non-performers with required documentation
  • Ability to hold staff accountable to expectations and standards
  • Comfort with handling cash and operation of a cash register
  • Understanding of the importance of the donor process and how it supports the mission
  • Valid license, acceptable driving record and valid insurance
  • Manufacturing experience or piece rate experience is beneficial


Goodwill of Western Missouri & Eastern Kansas has a rich, 120 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in this community. That’s why 90¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders’ pockets.


Our agency is evolving. We’re looking for new leaders and team members who want more than just a job. With a $30 million operating budget and a lot of room to grow, now is the time to join the next generation of Goodwill.


Visit to learn more about our agency.



Goodwill of Western Missouri & Eastern Kansas provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, age, disability or genetic information, and encourages people of all backgrounds to apply for available positions.  Individuals needing accommodations to complete an application may contact Human Resources at 816.842.7425 x300.


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